Manhattan Associates is Hiring for Senior Manager, Customer Marketing

Senior Manager, Customer Marketing at Manhattan Associates

Manhattan Associates is hiring a Senior Manager, Customer Marketing to build and scale programs that deepen customer engagement, expand advocacy, and drive revenue growth from existing accounts. Based in Atlanta, GA, this full-time role suits a strategic operator who can create cross-functional momentum and turn customer insights into measurable business impact.

Company Overview

Manhattan Associates develops supply chain commerce technology connecting people to billions of consumer choices across warehouse, transportation, and store operations. The company focuses on solving complex operational challenges and redefining how commerce moves. Learn more on Manhattan Associates’ company page.

Role Summary

As Senior Manager, Customer Marketing, you will define the overarching strategy and operating plan for customer marketing. You’ll activate onboarding, lifecycle, and community programs; scale references and storytelling; and collaborate across RevOps, product, and marketing to influence pipeline and retention. The role includes ownership of the customer community hub, communications for the annual user conference, and mentorship of junior team member(s).

Key Responsibilities

• Develop the customer marketing strategy, plan, and KPIs to drive engagement, advocacy, and measurable pipeline impact.
• Define onboarding programs that accelerate early engagement and long-term value realization.
• Set vision for customer references and success stories; identify library gaps and execute a roadmap to close them.
• Cultivate customer relationships for case studies, peer storytelling, and speaker opportunities.
• Build and scale advocacy programs, including Friends of Manhattan Associates, Women in Supply Chain, Customer Advisory Boards, User Groups, and executive gatherings.
• Own the customer community hub strategy; incorporate feedback and engagement data to evolve it into a central destination for connection, content, and collaboration.
• Oversee customer newsletter, community engagement, and lifecycle nurture content and cadence.
• Partner with RevOps to build segmentation and drive cross-sell motions through targeted campaigns.
• Lead customer communications for the annual user conference to increase participation and engagement.
• Provide thought leadership and mentorship to junior team member(s).

Ideal Profile

• 8+ years in customer or community marketing, ideally in supply chain or enterprise software.
• Bachelor’s degree in marketing, business, or related field preferred.
• Proven track record building customer-centric programs tied to business outcomes and pipeline from existing accounts.
• Executive presence with strong communication and storytelling skills; adept at stakeholder management and cross-functional collaboration.
• Strategic thinker who executes with rigor; analytical mindset connecting marketing impact to revenue and retention metrics.
• Proficient in Salesforce and marketing automation tools.

Compensation and Location

Location: Atlanta, GA. Employment type: Full-time. The expected salary range is USD $128,526–$166,715, commensurate with experience and role fit.

Diversity and Inclusion

Manhattan Associates is an Equal Employment Opportunity employer. All qualified applicants will receive consideration without regard to protected characteristics. In the United States, the company participates in E-Verify to confirm employment eligibility after completion of Form I-9.

How to Apply

Review the full details and submit your application via Indeed: Apply here. Consider highlighting examples of customer advocacy, community building, lifecycle programs, and cross-sell campaigns you have led, along with measurable outcomes.

Conclusion

If you’re ready to build scalable customer marketing that drives advocacy and revenue, this role at Manhattan Associates offers the scope and cross-functional exposure to make a clear impact. Apply to take the next step in your customer marketing leadership journey.

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