Gravie is Hiring for Account Coordinator

Account Coordinator at Gravie (Remote)

Gravie is hiring an Account Coordinator to support employer clients and help deliver a smooth, positive experience across their health benefits. This role sits within Account Management and collaborates closely with Sales, Marketing, Compliance, and Advisor teams to keep client operations running with accuracy and care.

Company Overview

Gravie builds innovative, consumer-centric health benefit solutions that people can actually use. Founded and led by industry veterans, Gravie reports strong customer satisfaction and low revenue churn relative to industry norms, and is backed by investors aligned with a long-term vision. The culture emphasizes authenticity, curiosity, empathy, outcomes, and a non-hierarchical, merit-driven environment. Learn more about Gravie at

Role Summary

As an Account Coordinator, you will manage day-to-day client administration for employer groups—ensuring forms and documentation are complete, eligibility data is accurate, and inquiries are resolved promptly. You’ll assist with quote and rate renewals, track updates to employer-facing documents, and support financial issue resolution while maintaining organized processes and checklists.

Key Responsibilities

• Manage administrative tasks for employer clients, including employee eligibility maintenance and issue research.
• Ensure client forms are complete and information is properly gathered and documented.
• Request or produce quotes and rate renewals using online software for the Account Management team.
• Support financial follow-up and resolution, including non-sufficient fund (NSF) cases.
• Provide accurate, timely responses to employer client questions via phone and email.
• Track updates to employer-facing documents and follow up on related changes and issues.
• File e-contracts and maintain organized business records, process guides, and checklists.
• Demonstrate Gravie’s core competencies: authentic, curious, creative, empathetic, and outcome-oriented.

Ideal Profile

Gravie is seeking a detail-oriented coordinator with strong communication and cross-functional collaboration skills. The ideal candidate is proactive, organized, and comfortable working independently on time-sensitive tasks.

• Proven attention to detail; able to manage multiple tasks and projects with accuracy and confidence.
• Proactive mindset, strong time management, and self-motivation; comfortable handling time-critical issues independently.
• Experience in administrative support or a similar coordination-heavy role.
• Clear, professional phone and email communication; team-oriented and collaborative across departments.
• Comfort with standard systems and tools: Microsoft Office, Google Workspace, and Mac environments.
• Nice to have: previous experience at a high-growth company.

Compensation, Benefits, and Location

Job Type: Full-time | Location: Remote

Salary Range: USD $40,000–$66,600 annually. Numerous factors—including education, skills, work experience, and certifications—will be considered when determining compensation.

Benefits: In addition to standard health and wellness coverage, Gravie offers a distinctive package that may include the following:

• Alternative medicine coverage and flexible PTO.
• Up to 16 weeks paid parental leave; paid holidays.
• 401(k) program and cell phone reimbursement.
• Transportation perks and education reimbursement.
• One week of paid paw-ternity leave.

How to Apply

Interested candidates can apply directly via Gravie’s application portal:

Closing Thoughts

This Account Coordinator role is a strong fit for detail-oriented operators who enjoy keeping processes organized and clients supported. If you’re ready to contribute to consumer-first health benefits, consider applying to Gravie.

About Mesha: Mesha is a hub for ambitious marketers with playbooks, company spotlights, and curated roles. Explore resources at trymesha.com or browse open marketing roles at trymesha.com/jobs.