GoodRx is Hiring for Account Manager, Client Success

GoodRx Account Manager, Client Success: Role Overview And How To Apply

GoodRx is hiring an Account Manager, Client Success to support pharmaceutical and agency partnerships. This full-time, remote role centers on managing client relationships, delivering data-informed campaigns, and driving growth across a regulated, fast-moving healthcare marketing environment.

Company Overview

GoodRx is a leading U.S. prescription savings platform used by more than 25 million consumers and 750,000 healthcare professionals annually. The company connects people to affordable medications at over 70,000 pharmacies nationwide and provides research, information, and a telehealth marketplace for online doctor visits and lab tests. Its mission is to help Americans find convenient, affordable healthcare across consumer, employer, and health plan solutions.

Role Summary

As an Account Manager on the Client Success team, you will own day-to-day client management for pharmaceutical manufacturers and agencies. You’ll ensure satisfaction, guide strategy with clear metrics, collaborate cross-functionally to execute programs, and identify opportunities to optimize and grow accounts—all while navigating pharma regulatory processes and digital marketing best practices.

Key Responsibilities

• Own day-to-day relationships with pharmaceutical manufacturer and agency clients; provide exceptional service and oversight across campaigns and deliverables.
• Analyze and present monthly program metrics to demonstrate ROI and inform client decision-making and optimizations.
• Partner with Sales on new business and organic growth; identify upsell and cross-sell opportunities aligned to client goals.
• Collaborate with Business Intelligence, Advertising Operations, Product, and Marketing to deliver tailored solutions and flawless execution.
• Manage implementation timelines and stakeholder deliverables to meet scope, quality, and client expectations.
• Coordinate regulatory submission and review processes with clients and agency partners (e.g., MLR/PRC).
• Create visual examples of programs using the enterprise CMS to align stakeholders and accelerate approvals.
• Stay current on pharma trends, digital marketing best practices, and compliance requirements to guide recommendations.

Ideal Profile

• 5+ years of experience managing pharmaceutical client accounts in a marketing or client success capacity.
• Excellent written and verbal communication; strong relationship management and attention to detail.
• Familiarity with pharma regulatory review processes (MLR/PRC) and agency workflows.
• Ability to translate analytics into clear value propositions and action plans for clients.
• Comfort solving problems creatively and thinking critically in a dynamic environment.
• Curiosity about healthcare technologies and evolving market dynamics.
• Familiarity with CRM tools (e.g., Salesforce) and project management platforms (e.g., JIRA or Asana).
• Commitment to security awareness and adherence to company policies and procedures.

Compensation, Benefits, And Location

This is a full-time, remote role (U.S.). Compensation varies by location and is determined by skills, experience, and qualifications. Illustrative base salary ranges include:

• San Francisco and Seattle: $108,000 – $173,000
• New York: $99,000 – $158,000
• Santa Monica: $90,000 – $144,000
• Other Office Locations: $81,000 – $130,000

Additional compensation may include annual cash bonuses or commissions and equity grants. Benefits include medical, dental, and vision insurance; 401(k) with company match; ESPP; unlimited vacation; 13 paid holidays; 72 hours of sick leave; mental and financial wellness programs; fertility benefits; generous parental leave; pet insurance; supplemental life insurance; and company-paid short- and long-term disability.

How To Apply

Review the full job details and submit your application via GoodRx’s Workday portal: Apply here. For disability accommodations during the recruiting process, contact accommodations@goodrx.com. Official communications will only come from @goodrx.com or goodrx@myworkday.com.

Inclusive Hiring And Candidate Safety

GoodRx is committed to fostering an inclusive workplace and encourages candidates from diverse backgrounds—including those who may not meet every listed qualification—to apply. The company prioritizes safety and security throughout the hiring process; remain vigilant for phishing attempts and respond only to official domains noted above.

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