Forward Air is Hiring for Communications Specialist

Communications Specialist, Forward Air (Dallas, TX)

Forward Air seeks a Communications Specialist to shape and scale internal communications that inform, align, and engage employees. This full-time role partners with senior leadership and cross-functional teams to deliver clear, consistent messaging across channels and support company-wide initiatives.

Company Overview

Since 1990, Forward Air has provided ground transportation and related logistics services to the North American air freight and expedited LTL market. The company offers accelerated, time-definite surface shipping as a cost-effective alternative to air, serving logistics companies, freight forwarders, airlines, and non-traditional shippers. Its network includes 90+ facilities at or near major U.S. and Canadian airports, 12 regional sort centers, and 300+ beyond points via Complete Cartage, supporting one of the industry’s most comprehensive linehaul networks. Forward Air was ranked 3rd in Newsweek’s 2022 America’s Most Trustworthy Companies. Learn more on the company profile on Indeed.

Role Summary

Reporting to the Chief People Officer, the Communications Specialist sets strategic direction and manages day-to-day internal communications. You will develop core messaging, plan channels and content calendars, write and edit internal narratives, support town halls and all-hands, and track performance to continuously improve engagement. The role requires organization, creativity, and a collaborative, team-oriented approach.

Key Responsibilities

• Plan and execute integrated internal communications initiatives.
• Partner with departments, project liaisons, and subject-matter experts to align strategies.
• Develop and refine core messaging for the company and business units.
• Map and manage channels including email, newsletters, video, and more.
• Write, edit, and distribute internal communications and employee updates.
• Maintain consistent style, tone, and brand voice across channels.
• Measure engagement and performance; recommend data-driven improvements.
• Proofread and format communications, documents, and meeting materials.
• Create presentations and talking points for senior leadership.
• Support company-wide town halls, department all-hands, and employee events.
• Contribute to special projects and other duties as assigned.

Ideal Profile

• Bachelor’s degree in Communications, Advertising, Public Relations, Marketing, or related field.
• 3–5 years in internal communications, change management, or employee engagement.
• Proven experience leading projects, outcomes, and cross-functional stakeholders.
• Strong strategic communications, PR, interpersonal, and project management skills.
• Excellence in copywriting, editing, proofreading, and audience-relevant publishing.
• Operates with strategic thinking, initiative, and a results orientation.
• Exceptional collaboration skills; able to define shared goals and build consensus.
• Ability to manage budgets, timelines, and external vendors.
• Proficient in Microsoft Outlook, Excel, and PowerPoint (or similar).
• Impeccable writing skills with deep knowledge of AP style.
• Highly organized, detail-oriented, and effective in fast-paced environments.
• Video production and editing experience is a plus; “can do” and “will do” mindset.

Compensation And Location

Location: Dallas, TX. Schedule: Full-time. Salary range: USD $59,105–$73,374. Forward Air is an Equal Opportunity employer.

How To Apply

Submit your application through Forward Air’s applicant portal: Apply here.

If this role aligns with your experience, consider applying today. For curated roles, company spotlights, and practical playbooks for ambitious marketers, explore Mesha’s job board: trymesha.com/jobs.