Fiserv is Hiring for Relationship Manager- PFAC

Relationship Manager – PFAC at Fiserv

Fiserv is hiring a Relationship Manager to lead strategic, multi-level client relationships across a defined portfolio. This full-time role is ideal for an experienced enterprise relationship leader who can drive revenue growth, deepen executive partnerships, and orchestrate cross-functional initiatives in the payments ecosystem. The position is based in Massachusetts and requires up to 60% domestic travel.

Company Overview

Fiserv is a global leader in fintech and payments, connecting financial institutions, corporations, merchants, and consumers through secure, high-volume transaction technology. From point-of-sale to mobile payments and banking, Fiserv helps move money and information reliably at scale. Learn more on the company’s profile: Fiserv on Indeed.

Role Summary

As Relationship Manager – PFAC, you will serve as the primary point of contact for executive and senior-level client stakeholders. You will craft and execute account plans, lead contract renewals and renegotiations, identify new revenue opportunities, and coordinate cross-functional resources to deliver outcomes. Success in this role hinges on consultative selling, executive communication, and disciplined pipeline management.

Key Responsibilities

• Serve as the primary contact and information resource for assigned clients.
• Develop account plans that drive incremental revenue through profitable deals and partnerships.
• Build and manage a pipeline that increases profitability and contribution margin.
• Lead contract renewals and renegotiations to retain and grow partnerships.
• Cultivate multi-level relationships to identify and implement revenue-expanding solutions.
• Partner with product sales SMEs to meet quota and improve Likely to Recommend scores.
• Proactively retain customers through follow-up, issue resolution, and professional negotiations.
• Maintain day-to-day operational oversight for the assigned client portfolio.

Ideal Profile

Required Qualifications

• 5–10 years of enterprise relationship management experience (payments or financial services preferred).
• Track record managing and growing large, complex client relationships across functions.
• Bachelor’s degree or equivalent combination of work, education, and military experience.
• Strong consultative selling, executive communication, and negotiation skills.

Preferred Qualifications

• Knowledge of business operations; ability to train others as needed.
• Experience in Payment Facilitation; familiarity with Fiserv systems and Salesforce or similar eCRM.
• Influence across internal and external stakeholders; ability to lead without formal authority.
• Proven negotiation and closing skills; participation in relevant industry trade groups.
• MBA.

Compensation, Location, and Travel

• Salary range: $90,900–$193,500 (USD).
• Ranges apply to employees in CO, HI, MA, NV, RI, and WA; other states may differ.
• Commission eligibility may apply pursuant to the Fiserv Sales Compensation Plan.
• Location: Massachusetts (Full-time).
• Travel: Up to 60% domestically.

How to Apply

• Apply using your legal name and complete the step-by-step profile.
• Attach your resume (profile and resume are both encouraged).
• Submit your application via the Fiserv careers portal: Apply Here.
• For reasonable accommodation during the hiring process, contact AskHR.US@fiserv.com.

Equal Opportunity and Candidate Notes

Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to protected characteristics. Be alert to fraudulent job postings; legitimate communications will come from a Fiserv email address. Agencies: unsolicited resumes are not accepted outside existing agreements.

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Conclusion

If you excel at executive relationship leadership and consultative growth in payments, this Fiserv role offers a platform to make measurable impact with major clients. Review the responsibilities, confirm your fit, and submit your application today.