Aramark is Hiring for Senior Director, Concept Development

Senior Director, Concept Development — Aramark (Philadelphia, PA)

Aramark’s Workplace Experience Group (WXG) is hiring a Senior Director of Concept Development to lead the strategy and execution of scalable foodservice solutions across retail cafés, custom restaurants, and catering. Based at Aramark’s Philadelphia headquarters, this leader will develop data-backed business cases, guide end-to-end program development, and partner with field teams to deliver guest-centric concepts that drive growth, retention, and profitability.

Company Overview

Aramark serves millions of guests daily through food and facilities services in 15 countries. Rooted in service and united by its purpose, the company aims to do great things for employees, partners, communities, and the planet. Aramark is committed to equal employment opportunity and an inclusive workplace where people can develop their talents, fuel their passions, and grow their careers.

Role Summary

The Senior Director, Concept Development will lead cross-functional initiatives to design, pilot, and scale innovative dining experiences. The role spans strategic planning, program development, and field enablement—owning timelines, budgets, and resources. You will define KPIs, assess performance in partnership with Marketing Directors, and drive continuous improvement through technology, menu, branding, equipment, and operational enhancements.

Key Responsibilities

• Develop data-driven business cases with clearly defined KPIs for high-impact initiatives.
• Lead end-to-end program development; manage workstreams, documentation, and stakeholder updates.
• Design and deliver field training and materials to enable consistent, scalable activation.
• Drive cross-functional collaboration; own timelines, budgets, and resources from launch through optimization.
• Lead annual strategy reviews; introduce innovations in technology, menus, branding, equipment, and operations to enhance guest experience and profitability.
• Establish performance metrics, oversee budget execution, analyze results, and refine strategies with Marketing Directors and partners.

Ideal Profile

• Bachelor’s degree required; Master’s/MBA preferred.
• 8–10 years in marketing, brand management, or program development with a track record of effective performance.
• Background in hospitality, culinary, or restaurant industries.
• Skilled in creating adult education and training materials for field teams.
• Proven ability to deliver projects on time and on budget in matrixed environments.
• Hands-on collaborator with strong integrity, work ethic, and stakeholder management skills.
• Excellent verbal, written, and interpersonal communication; able to synthesize inputs into clear recommendations.
• Strong organizational and project management capabilities across multiple workstreams.
• Supervisory experience managing cross-functional teams and direct reports.
• Comfort operating within a heavily matrixed organization.

Compensation, Location, And Travel

Base salary range: $105,103–$131,875 USD. This role is based in Philadelphia, PA, with four days per week at Aramark headquarters and approximately 30% travel. Employment type was not specified in the listing.

How To Apply

Ready to learn more or submit your application? Apply via Indeed and explore Aramark on Indeed for company information.

Conclusion

If you’re a strategic operator who excels at building scalable concepts and enabling field teams, this opportunity offers the scope to shape guest experience and business outcomes across a large enterprise. Consider applying to help advance Aramark’s workplace dining innovation.

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