Amtrak is Hiring for Mgr Loyalty Program - 90389219 - Washington

Manager, Loyalty Program — Washington, DC

Amtrak is hiring a Manager, Loyalty Program to lead day-to-day operations and growth of Amtrak Guest Rewards. This Washington, DC–based role focuses on optimizing program performance, deepening customer engagement, and partnering across teams to deliver a seamless, data-driven loyalty experience.

Company Overview

Amtrak connects businesses and communities across the United States and employs more than 20,000 professionals. Safety, customer focus, and collaboration are central to its culture and values. The company emphasizes building trust, accountability, effective communication, and proactive safety and security to power long-term success. Learn more about the company on Amtrak’s employer page.

Role Summary

The Manager, Loyalty Program oversees the execution and continuous improvement of Amtrak Guest Rewards. The role drives customer engagement and lifetime value by developing strategy, managing vendors, guiding budgets, and advancing a robust testing and learning agenda. It is highly cross-functional, partnering with digital, operations, and analytics teams on program design, enrollment, activation, and reporting. This position reports to the Director, Loyalty Strategy and Operations.

Key Responsibilities

• Oversee execution of Amtrak Guest Rewards aligned to company goals and customer expectations.
• Develop strategies to evolve program structure, roadmap, and benefits to strengthen the customer lifecycle.
• Monitor industry best practices in loyalty and apply relevant insights to enhance the program.
• Manage third-party vendors and partners; oversee budget, monthly forecasts, and invoice reconciliation.
• Lead performance reporting and foster a testing culture to understand offer and program performance nuances.
• Troubleshoot member issues and enhance benefit delivery to maintain high customer satisfaction.
• Build and activate personalized acquisition and engagement offers for priority segments and service lines.
• Design omnichannel journeys that drive enrollment, activation, engagement, and retention.
• Represent the member voice and provide actionable recommendations across departments.
• Leverage measurement frameworks, insights, and research to identify growth opportunities and personalize experiences.
• Analyze weekly and monthly reports to track KPIs and inform optimization.
• Collaborate with digital technology and operations to define requirements and ensure a seamless, integrated experience.
• Build strong relationships with stakeholders across the business to advance loyalty initiatives.

Ideal Profile

• Bachelor’s degree in Marketing, Business Administration, or related field; advanced degree a plus.
• Experience in travel, hospitality, brand marketing, loyalty marketing, or CRM.
• 7+ years of relevant experience preferred, with strength in loyalty metrics and data-driven decision-making.
• Ability to translate technical details clearly for business stakeholders; excellent verbal and written communication skills.
• Strong project management skills; proven experience driving strategic initiatives and managing change.
• Customer-centric mindset; self-starter who leads cross-functional teams to deliver results.
• Familiarity with enterprise technology concepts and martech tools such as Salesforce Marketing Cloud and Adobe Experience Manager.

Compensation, Location, And Work Setup

• Base salary range: $113,200–$146,664 USD; pay varies based on factors such as experience, education, and internal equity.
• Comprehensive benefits package, including health, retirement plan with match, paid time off, and additional programs noted in the posting.
• Location: Washington, DC; primarily onsite 4–5 days per week.
• Travel requirements: up to 25%.
• Relocation: not offered.

How To Apply

Review the full details and submit your application via the Amtrak careers page here.

If you are a data-driven loyalty marketer who thrives on cross-functional collaboration and member-centric design, this role offers the chance to shape an iconic program at scale. Apply to be considered.

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